Privacy Policy
The Caregiver Playbook, Inc.

The Caregiver Playbook, Inc. (“The Caregiver Playbook,” “we,” “us,” or “our”) is a California nonprofit
organization based in Fresno, California. We are committed to protecting the privacy of every
caregiver, family member, and visitor who uses our website at caregiverplaybook.org (the “Site”) or
contacts us for support.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. By
using our Site or services, you agree to the practices described here.

Information We Collect

We collect only the information we need to respond to you and provide support:

● Information you give us directly. When you fill out our contact form, book a consultation, sign up
for updates, or email us, you may share your name, email address, phone number, the topic you
need help with, and any details you choose to include in your message.
● Consultation and correspondence information. When you schedule a free consultation or
communicate with us, we keep notes related to your request so we can help you effectively.
● Automatically collected information. Like most websites, our Site may collect basic technical
information through cookies and analytics tools, such as your browser type, device, and how you
navigate the Site. This helps us understand what is useful and improve the experience.

How We Use Your Information

We use the information you provide to:
● Respond to your questions and requests
● Schedule and prepare for consultations
● Provide caregiving resources, guidance, and support you have asked for
● Send updates, resources, or newsletters if you have signed up to receive them
● Improve our Site, content, and services

We do not sell, rent, or trade your personal information to anyone.
Confidentiality and HIPAA-Aligned Practices
The Caregiver Playbook is committed to protecting the privacy of every caregiver and family we
serve. Delcinya Myles and anyone working or volunteering on behalf of The Caregiver Playbook are
trained in HIPAA privacy standards and handle all personal and health-related information in line with
HIPAA-aligned confidentiality practices.

We treat any health, medical, or benefits information you share with strict confidentiality, and we use it
only to help you with the support you have requested. We do not disclose this information to third
parties except as described in this policy or as required by law.

How We Share Information

We share your information only in limited circumstances:

● With your permission, when you have asked us to coordinate or advocate on your behalf
● With trusted service providers who help us operate (for example, our scheduling, email, or
website tools), and only to the extent needed to provide those services
● When required by law, such as in response to a valid legal request, or to protect the safety of any
person

Third-Party Services

Our Site and services use third-party tools that have their own privacy practices, including:
● Calendly for scheduling consultations
● Medium for cross-posted blog content
● Our email and website hosting providers
When you use these tools, their privacy policies apply to the information they collect. We encourage
you to review them.

Data Security

We take reasonable steps to protect the information you share with us. However, no method of
transmission over the internet or electronic storage is completely secure, and we cannot guarantee
absolute security.
Cookies and Analytics
Our Site may use cookies and analytics to understand how visitors use the Site. You can usually
adjust your browser settings to refuse cookies, though some parts of the Site may not function as
well.
Your Privacy Choices
You may:
● Ask us what personal information we have about you
● Request that we correct or delete your information
● Unsubscribe from emails at any time using the link in any message, or by contacting us

If you are a California resident, you have additional rights under the California Consumer Privacy Act
(CCPA), including the right to know what personal information we collect and to request deletion. To
exercise any of these rights, contact us at the email below.

Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from
children under 13. If you believe a child has provided us information, please contact us and we will delete it.
If you are a California resident, you have additional rights under the California Consumer Privacy Act
(CCPA), including the right to know what personal information we collect and to request deletion. To
exercise any of these rights, contact us at the email below.

Links to Other Sites

Our Site may link to other websites we do not control. We are not responsible for the privacy practices
of those sites, and we encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version
here with a new effective date.

Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
The Caregiver Playbook, Inc.
Fresno, California
Email: admin@caregiverplaybook.org
Website: caregiverplaybook.org